Aspiring Cyber Security Professional

Tech Nerd and Coffee Lover

What I’m working on

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AWS Certified Cloud Practitioner
Certificate

Studying for Certificate - Expected Completion March 2024

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Home Lab Server
Personal

What began as a simple project to host a Plex Media Server has turned into a much broader endeavor to self-host a wide variety of applications and services in my home environment. Inspired by various YouTube creators, I'm embarking on a journey to learn Linux, Docker containers, VMs, VPN/reverse proxy...

Projects

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Bubba Gump Shrimp Factory - Data Analysis
Academic

A data mining/analysis project involving the fictional Bubba Gump Shrimp Factory. The company had been seeing a decline in sales recently across its restaurants, gift shop, and online store. As a data analyst, I was tasked with going through the provided data, assessing trends, and providing my recommendations for improving...

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Zoo Login - Python
Academic

Login System for Local Zoo using Python This is my first bigger Python project I completed for university. The objective was to create a simple login interface for a local zoo. A user would be asked to enter their username and password. Credentials are found in the credentials.json, and the...

Experience

Technology Service Desk Analyst
Nationwide Insurance Company,
Columbus, OH | February, 2021 - June, 2022

Overview
This was a remote call center (VOIP) position where I was Tier 1/2 support for Nationwide Insurance staff and contractors.
Key Highlights
  • Over 2,500 tickets closed with 97% customer satisfaction
  • Resolved hardware, software, and networking issues, including
    • Computer setup/deployment
    • Hardware and software technical troubleshooting
    • Adding computers and printers to network
    • VPN configuration
    • Password Assistance
    • Installing software
    • Printer troubleshooting
    • Technology education
  • Used Tableau and ServiceNow extensively
  • Managed Active Directory/LDAP and Identity Access Management (IAM) requests

Athletics IT Help Desk Agent
The Ohio State University,
Columbus, OH | November, 2018 - January, 2021

Overview
Level 2 support of several hundred Athletics staff members, coaches, and trainers. Providing support in-person, online, and over the phone - resolved hardward, software, and networking issues. I performed more hands-on technical troubleshooting, be it computer reimaging/setup/deployment, IT infrastructure hardware replacement, or upgrading/maintaining networking infrastructure.
Key HighLights
  • Average of 400 support tickets resolved monthly by helpdesk team of about a dozen members
  • Issues included
    • Computer setup/deployment
    • Hardware and software technical troubleshooting
    • Adding computers and printers to network
    • Making network adjustments in network closets
    • Installing software
    • Printer troubleshooting
    • Technology education
  • Created IT Helpdesk troubleshooting documentation

Certifications

Badges & Skills

Education

B.S. in Computer Science Engineering
Southern New Hampshire University June, 2018 - June, 2020

A.S. in Science
Columbus State Community College August, 2014 - May, 2016