Aspiring Cyber Security Professional
What I’m working on
AWS Certified Cloud Practitioner
CertificateStudying for Certificate - Expected Completion March 2024
Home Lab Server
PersonalWhat began as a simple project to host a Plex Media Server has turned into a much broader endeavor to self-host a wide variety of applications and services in my home environment. Inspired by various YouTube creators, I'm embarking on a journey to learn Linux, Docker containers, VMs, VPN/reverse proxy...
Projects
Bubba Gump Shrimp Factory - Data Analysis
AcademicA data mining/analysis project involving the fictional Bubba Gump Shrimp Factory. The company had been seeing a decline in sales recently across its restaurants, gift shop, and online store. As a data analyst, I was tasked with going through the provided data, assessing trends, and providing my recommendations for improving...
Zoo Login - Python
AcademicLogin System for Local Zoo using Python This is my first bigger Python project I completed for university. The objective was to create a simple login interface for a local zoo. A user would be asked to enter their username and password. Credentials are found in the credentials.json, and the...
Experience
Technology Service Desk Analyst
Nationwide Insurance Company,Columbus, OH | February, 2021 - June, 2022
Overview
This was a remote call center (VOIP) position where I was Tier 1/2 support for Nationwide Insurance staff and contractors.Key Highlights
- Over 2,500 tickets closed with 97% customer satisfaction
- Resolved hardware, software, and networking issues, including
- Computer setup/deployment
- Hardware and software technical troubleshooting
- Adding computers and printers to network
- VPN configuration
- Password Assistance
- Installing software
- Printer troubleshooting
- Technology education
- Used Tableau and ServiceNow extensively
- Managed Active Directory/LDAP and Identity Access Management (IAM) requests
Athletics IT Help Desk Agent
The Ohio State University,Columbus, OH | November, 2018 - January, 2021
Overview
Level 2 support of several hundred Athletics staff members, coaches, and trainers. Providing support in-person, online, and over the phone - resolved hardward, software, and networking issues. I performed more hands-on technical troubleshooting, be it computer reimaging/setup/deployment, IT infrastructure hardware replacement, or upgrading/maintaining networking infrastructure.Key HighLights
- Average of 400 support tickets resolved monthly by helpdesk team of about a dozen members
- Issues included
- Computer setup/deployment
- Hardware and software technical troubleshooting
- Adding computers and printers to network
- Making network adjustments in network closets
- Installing software
- Printer troubleshooting
- Technology education
- Created IT Helpdesk troubleshooting documentation
Security Operations Analyst
CyberNow Labs, Security Operations Analyst| October, 2024 - March, 2025
- Managed SIEM alerts in IBM QRadar using Log Analysis to accurately identify and classify true and false positives
- Mitigated endpoint threats using SentinelOne EDR solutions, conducting Root Cause Analysis to identify vulnerabilities, contain incidents, and implement effective countermeasures
- Investigated and neutralized phishing and malware email threats using Proofpoint to identify patterns, trends, and anomalies
- Conducted OSINT research using VirusTotal, AbuseIBDB, and JoeSandbox to investigate IP addresses, domains, hashes, and URLs, providing actionable intelligence to inform incident response efforts
- Streamlined incident management across multiple ticketing platforms such as The Hive and Jira to log, track, and escalate incidents
- Collaborated effectively with SOC shift teams to conduct investigations and generate tickets
- Performed in-depth network and email analysis using Wireshark and manual packet analysis, as well as manual email header analysis
IT Onsite Support
Tata Consultancy Services, IT Onsite SupportGranville, Ohio | December, 2024 - March, 2025
- Provided technical support to users experiencing issues reported via tickets, walk-ins, or calls, either by taking remote control or in person support
- Provided critical support to Sales/VIP users over the phone or in person as applicable
- Coordinated with support teams and application owners until incident resolution
- Managed and handled PC lifecycle management (LCM) activities, including imaging, configuration, deployment, and retirement
- Performed data center activities based on the requests from Support teams
